Terms and Conditions
All charters require a service agreement to be signed by Customer and given to RideAroundNapa (RAN) prior to or at the time of service.
RideAroundNapa Services Rates
Wine tour and charter rates are seasonal and are agreed upon between client and RAN prior to services provided.
Extra fuel charges may apply for trips over 15 miles from Napa. Services provided more than 20 minutes or 30 miles from downtown Napa are subject to distance sur-charges.
Airport Transportation is offered at a fixed rate. A custom quote is given for each individual airport transportation charter.
Deposits and Reservations
Reservations may be made by calling (707) 224-4663 or by emailing us at info@RideAroundNapa.com. All reservations require a $250.00 deposit, which is refundable minus a $125 cancellation fee if canceled with more than 72 hours notice before scheduled pick up. If reservation is cancelled with less than 72 hours notice before pick up time, there is no refund given. There is no refund of deposit if cancelation is made for a Saturday booking for charter service anytime.
A valid credit card is required for making a reservation. American Express, Discover, Diners Club, Master Card and Visa are the standard accepted and agreed upon payment methods to reserve charter. Deposit & Services credit card transactions can be processed through PayPal to maintain the security of your personal information. The credit card at time of charter will be swiped on our secure First Data credit card processing unit and will be used for all charges, unless otherwise indicated. Charges will reflect costs incurred while performing transportation services for reservations placed with RAN by the Customer, its agents, and any individuals requesting transportation as an authorized employee of the Customer and will reflect costs including but not limited to trip charges, parking, winery reservations that require pre-paid tasting/tour reservations (these pre-paid winery tour reservations will only occurring if previously approved or requested by the client), and gratuity. Customer is responsible for the full payment of any overtime charges, beyond the original reservation agreement.
Overtime is charged in 1/2 hour increments at the seasonal hourly rate. See 'Rates' page for current rates.
Parking fees, overtime charges, travel and other surcharges that cannot be calculated prior to service and are not included in the estimate.
A 18% Gratuity is added to all charter services.
Cancellation & Changes
To cancel or change a reservation, please call (707) 224-4663. Customer agrees upon confirmation of reservation (telephone or online) that a minimum fee will apply for any cancellation made within 72 hours of service and assessed to the Customer's credit card on file unless other arrangements are made. If RAN for any reason beyond its control will not be able to perform, the Customer shall be limited to a full refund of any money paid.
• Wine Tours/Charters with 72 hours notice (except for Saturdays) = Full refund of deposit, minus $125 cancellation fee. Cancelation with less than 72 hours before pick-up time, no refund of deposit. Cancellation for Saturday charter service is non-refundable at anytime.
• Holiday Bookings = No refund of deposit at anytime if canceling a booked reservation.
•Airport Transportation = All airport transportation must be 100% pre-paid. 50% refund if canceled with more than 72 hours notice. If less than 72 hours notice of cancellation prior to pick-up time, no refund will be issued.
The full fare will be charged for cancellations in the two following cases:
• Cancellations after the driver have already been dispatched.
• If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call 707-337-9629. To avoid being billed as a no-show, do not leave your location without contacting us by phone.
Rescheduling of airport service is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched. If the chauffeur must wait more than 30 minutes for the arriving party on airport transportation, the client will be billed an additional charge at the seasonal hourly rate at the time of service, in 1/2 hour increments.
PLEASE NOTE: RAN is not responsible for service delayed or not rendered due to circumstances beyond our control including weather, traffic conditions, road conditions and breakdown. In the event of a mechanical breakdown, RAN can attempt to make other arrangements for the Customer, at the Customers own expense in the case of mechanical breakdown, but cannot guarantee replacement transportation. RAN does not guarantee vehicle availability or pricing for reservation changes. A 50% refund will be given on service time that has been performed before the breakdown and no further time will be charged for agreed upon charter that cannot be performed.
RAN reserves the right to substitute the contracted vehicle in the event of a mechanical issue before charter begins, with a vehicle of comparable comfort and quality.
Smoking and Food
Our vehicle is non-smoking. Customer agrees that there will be no smoking in our vehicle(s). If smoking does occur, Customer will be charged $500.00 fumigation/cleaning fee. No eating of food is allowed in our vehicles and a $100-$300 cleaning fee may be charged. At the discretion of driver, violation of our terms regarding smoking/food may result in immediate termination of the services and forfeiture of all paid deposits and fees for service.
Alcohol and Under 21 Years of Age
In compliance with CPUC Regulations, consumption of alcoholic beverages by passengers less than 21 years of age is prohibited. The driver reserves the right to check the identification of any passenger the use of RAN services at any time during services if underage alcohol consumption is suspected. The driver also reserves the right to refuse service to anyone under the age of 21 if they are suspected of alcohol consumption. Violation will result in immediate termination of services and forfeiture of all paid deposits and fees for service.
Conduct and Damage To Vehicle
Customer and all passengers in Customer's party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired limousine. All passengers agree to behave in an orderly and well-behaved manner. Emerging from the sun roof while the vehicle is in operation is prohibited.
Customer is responsible for his/her guests for any damage to the vehicle. In the event of any physical damage to the limousine caused by Customer or any passenger, there will be a minimum additional charge of $300.00 for the repair and/or cleaning of the limousine. This includes anyone getting sick in the limousine. Decision as to the unusual use or wear of the vehicle rests with RAN solely, and its experience as to the general use of hired limousines. Customer is fully responsible for the repair and/or replacement of any part of the vehicle harmed by any passenger. Repair costs will be charged to your credit card. During repairs, you may also incur charges for the loss of use/or income generated by loss of use of this vehicle.
RAN reserves the right to expel any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that RAN deems valid, no refund of money will be made. RAN reserves the right to refuse service as it deems appropriate.
Limitations of Liability
RAN is not responsible for lost or damaged luggage or for any baggage, personal belongings or any items left in the vehicle during or after use of our services.
Customer waives all claims for consequential damages and agrees that liability shall be limited to the full amount paid to RAN for the disputed service unless otherwise required by law.
This Agreement shall be governed by and construed in accordance with the laws of the State of California and the Federal Arbitration Act, without giving effect to any principles of conflicts of laws, and you hereby consent to the exclusive jurisdiction of the state and federal courts sitting in Napa County, California.
You and RAN agree that any and all disputes and claims relating in any way to this agreement (including the arbitration of any claim or dispute and the enforceability of this paragraph), with the exception set forth in the next paragraph, shall be submitted to and resolved by means of confidential arbitration conducted in the State of California, Napa County. If you and RAN cannot agree on arbitrators, the Presiding Judge of the Napa County Superior Court shall appoint them. The arbitration shall be conducted under the then prevailing Commercial Arbitration Rules of the American Arbitration Association (AAA). You and RAN agree that may litigate in court only to compel arbitration under this Agreement or to confirm, modify, vacate or enter judgment on the award rendered by the arbitrators. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. The United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby excluded, will not govern this Agreement. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other current or former user of the Service, whether through class arbitration proceedings or otherwise.
However, to the extent you have in any manner violated or threatened to violate RAN agree that intellectual property rights, RAN agree that may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts.
If this agreement is referred to an attorney and/or collection agency, Customer agrees to pay all attorney and/or collection fees. Should legal action be necessary to enforce any rights or obligations under this agreement, the prevailing party will be entitled to reasonable attorney's fees and related costs.
If one party agrees to waive its right to enforce any term of this agreement, it does not waive its right to enforce such term or any or all other terms of this agreement at any other time.